Guarantee and Refund Policy
All of our products and services are 100% satisfaction guaranteed. Like-new and gently-used products may be returned or exchanged within 30 days for a full refund. Refunds will be provided in the form of the original payment method (cash or credit card refund) with a valid receipt. For clients who receive services at Trina's Tresses, we are generally able to locate and reprint your receipt for you. If we can not locate your receipt, refunds will be issued as a salon gift certificate.
All of our services are also guaranteed 100%! In the event that you are not happy with your service, please contact us within 7 days of your service. We will schedule an appointment, at no cost to you, to correct any problems that you have had with your service. We request that, whenever possible, your original service provider be allowed to perform your corrective service. We regret that, in general, we are not able to offer refunds for services rendered. Please note that all re-do services must be scheduled and approved by our Salon General Manager, and must be scheduled no later than 14 days from the date of the original service. You may reach the manager by email at manager@trinastresses.com or via Facebook message at Facebook.com/TrinasTresses
Cancellation Policy
Please read our cancellation policy thoroughly as we require advanced notice of cancellations to avoid additional charges. As an appointment-based business, our staff relies on maintaining an accurate appointment book to ensure the best service for all of our customers. Please note that this policy is strictly enforced.
Please let us know as soon as possible if you will not be able to make your scheduled appointment. We request at least 24 hours notice to cancel or reschedule your appointment. In the event that you are not able to provide 24 hours notice, please call the salon at (570) 385-1413 as soon as possible to allow us to free your appointment time for other customers who may need our services. A 50% cancellation fee will be assessed for each appointment canceled with less than 24 hours notice.
No shows (failing to arrive for an appointment without canceling) are disrespectful to both our staff and to other clients who may require our services. We understand that sometimes missing an appointment is unavoidable, and are happy to reschedule your appointment should you inadvertently miss it. However, due to the adverse effect of no shows on our staff and customers, all no shows will be charged for the full value of the scheduled appointment. If you are unable to attend your appointment, please call us at (570) 385-1413 to let us know as soon as possible. We appreciate your consideration.
We offer appointment reminders via text message, email and phone call. We generally email and text to confirm appointments 72 hours prior to the appointment, and call 48 hours prior if we have not received a response to the automatic notifications. We request that you confirm all appointments no later than 24 hours prior to the start of your scheduled appointment time. You may do so by calling us at (570) 385-1413. Please leave a voicemail to confirm or cancel your appointment. If you do not confirm your appointment, your appointment time may be made available for other customers at 24 hours prior to your appointment. If another customer requests this time, you may be placed on a waiting list or your appointment may be moved to another stylist to accommodate our scheduling needs. Please ensure that your contact information is up-to-date in our system so that we are able to contact you to confirm your appointment. Although we make every effort to issue reminder calls, texts and emails, we do so as a courtesy to our customers. Our failure to contact you prior to your appointment will not negate any cancellation and/or no show fees as a result of missing your appointment.
By making an appointment at Trina’s Tresses Salon, you acknowledge your agreement to our cancellation and no show policies. Trina’s Tresses, LLC maintains a record of all payment methods used during checkout at any of our locations. You agree that we may charge such payment methods, without notice and at our discretion, in order to cover accrued cancellation or no show fees.
Customers who repeatedly re-schedule or cancel appointments with less than 24 hours notice, or customers who have more than 2 no-shows within a 12 month period will be placed on our "Walk In Only" List. We regret that we are unable to reserve future appointments for such clients without a 100% deposit, but are happy to accommodate you, as time allows, on a walk-in only basis. We regret that customers who "No Show" or fail to provide adequate notice before missing any complimentary appointment (including contest giveaways, hair models, complimentary redo's, etc) will not be permitted to reschedule the appointment.
If you are late to your appointment, we will make every effort to accommodate you. Please let us know as soon as you suspect you may be late. It may be necessary to reduce your total service time in order to serve clients scheduled after your appointment. If you are more than 15 minutes late, your time slot will be made available to other customers. At our discretion, we will make adjustments to your service to best accommodate you or offer to reschedule you for a later date.